All UK orders are sent via Royal Mail First Class signed for service.
All European and Rest of World orders are sent via Royal Mail international tracked and signed (or signed where tracking isn't available) service.
The cost of post/packing is a direct reflection of Royal Mail's current rates based on the weight of underwear purchased and the country it's being posted to.
June Airey at FOCX retains proof of postage receipts for all items sent in case of any query. If you need to contact her please email direct - firstname.lastname@example.org and mark for the attention of June.
In the event an item doesn't reach its destination, providing you didn't request us to send the underwear without tracking/signature ie 'leave in porch/with a neighbour / with concierge, etc', then we will either:
Send replacement underwear (if we have the same size/items in stock)
Issue a full refund via PayPal or Worldpay
If you specifically requested your items to be sent without tracking/signature then you will be wholly liable for the loss of your parcel in the event the items don't reach you.
The FOCX Team